“We do not guarantee you uninterrupted service or coverage. we cannot assure you that if you place a 911 call you will be found. airtime and other service charges apply to all calls, including involuntarily terminated calls. AT&T makes no warranty, express or implied, of merchantability or fitness for a particular purpose, suitability, accuracy, security, or performance regarding any services, software or goods, and in no event shall AT&T be liable, whether or not due to its own negligence.” - AT&T Service Agreement
After problems with my AT&T Wireless connection this morning, at home in Philadelphia, PA, AT&T responded to my inquiry with the above quote from the AT&T service agreement.
The quoted section pretty much says, “You have to pay us a lot of money for two years, and we don’t have to guarantee you anything. Take what we give you, and be happy.”
It actually says they aren’t even liable when they are negligent! Got some case law to back that up, AT&T?
Nice work, AT&T customer service! When I terminate my AT&T contract, it won’t be “involuntary.”